Monday, May 28, 2018

05.28.18 When my baby smiles at me, I go to Rio...

Photo credit: NBC/SNL
actually, it's probably me who is smiling, because the Rio I am referring to is Rio Grande Jewelry Supply...and if I'm on their website, it means I'm buying more supplies!

Remember how Stefon (City Correspondent for SNL) said "this place has EVERYTHING"...

Well, they really do - and these days my average order with them is several hundred dollars of silver wire, sheet, chain - pretty much everything I need to make my pendants and earrings.  Not just metal - they are a one stop for all things jewelry.

I got so excited the last time a box arrived, I posted it as an Instagram story - and the Rio shared it!!

I also love their customer service...

my favorite pair of pliers has replaceable nylon jaws.  I use them all the time, and I love them because they don't leave marks on the metal.  After a while, the jaws got thin, and the screws were starting to poke through, so I ordered a replacements.  When the new nylon pieces arrived, I took the screws out of the old ones and tried to put the new ones in place...except...they were the wrong size.

I thought perhaps I had ordered incorrectly - so I called Rio, and after a bit of back and forth it turned out that while the part number had stayed the same, the pliers (and the replacement jaws) were actually different from the ones I had ordered a year before.

For some companies, that probably would have been the end of it - but instead - one of their parts managers said he would investigate and in the mean time, sent me a new pair of pliers, no charge.

Their folks are great in person, too. I had the opportunity to meet a few of them when they came to Austin to visit Creative Side to talk with the staff and members (like me) about our journey as makers.

When you watch the video, you will see why I love being in the studio with these amazing, creative people.  If you look carefully, you will also see the frog pendant in progress!
We live in tumultuous, stressful times, but thanks to Rio, I can keep calm and solder on.

Until next time.

1 comment:

  1. Hi Debra, Thanks so much for this blog post, and for sharing your experience in the video. We're incredibly happy to be your one stop for jewelry supplies, and look forward to working together more!