|Photo credit: NBC/SNL|
Remember how Stefon (City Correspondent for SNL) said "this place has EVERYTHING"...
Well, they really do - and these days my average order with them is several hundred dollars of silver wire, sheet, chain - pretty much everything I need to make my pendants and earrings. Not just metal - they are a one stop for all things jewelry.
I got so excited the last time a box arrived, I posted it as an Instagram story - and the Rio shared it!!
I also love their customer service...
my favorite pair of pliers has replaceable nylon jaws. I use them all the time, and I love them because they don't leave marks on the metal. After a while, the jaws got thin, and the screws were starting to poke through, so I ordered a replacements. When the new nylon pieces arrived, I took the screws out of the old ones and tried to put the new ones in place...except...they were the wrong size.
I thought perhaps I had ordered incorrectly - so I called Rio, and after a bit of back and forth it turned out that while the part number had stayed the same, the pliers (and the replacement jaws) were actually different from the ones I had ordered a year before.
For some companies, that probably would have been the end of it - but instead - one of their parts managers said he would investigate and in the mean time, sent me a new pair of pliers, no charge.
When you watch the video, you will see why I love being in the studio with these amazing, creative people. If you look carefully, you will also see the frog pendant in progress!
Until next time.